Posted: Wed Dec 12, 2007 8:06 pm
Our political discussions are packed with hijacked keywords, so much so that it is necessary to avoid the use of certain words if you want to make your point. Using a hijacked keyword is certain to enflame passions and lead to a talking points feud and break down all possibility for thoughtful intelligent discussion. I hesitate to even mention any of them as examples, because of the powerful and destructive effect they have. One word has the power of a scholarly and well documented and researched paper, let alone a logical paragraph or two.
Hijacked keywords are not only words that have been re-defined, or that have covert definitions, but they are words that become “thought clusters” - they contain an entire story line, that is designed to seem self-evident and irrefutable with numerous unexamined premises and assumptions along for the ride. Merely uttering the word makes for an entire argument, and one that precludes examination or discussion on any other terms.
Since words are poorly defined, or not at all, in these discussions, we are left with arguing about personal beliefs, feelings, preferences and prejudices, which through the hijacking of keywords are able to masquerade as philosophies and opinions. There are no immediate personal consequences for misusing a word or for using a word for covert effect , it is highly emotionally satisfying to indulge in beliefs, feelings, preferences and prejudices rather than ideas, and there are no objective standards for measuring anything in political discussions, so our discussions are dominated and steered and controlled by hijacked keywords.
Hundreds of well-compensated and talented people are working in think tanks every day at hijacking keywords and perfecting the techniques for doing it, and the loaded words are everywhere—like verbal landmines—they surface every few minutes in every conversation, and they are such an obvious and frustrating obstacle to discussion, that it surprises me that people don't see this or think that it is all explained away as coincidences.
In the commercial project I was involved in, we wrote programs for analyzing the content of thousands of websites, the keywords that were used by the public to get to them, the subsequent behavior of the visitors and cross-referencing that data. What we found is that what people say that words mean to them and what they really mean are two different things when we look at people’s behavior. Since we were required to actually produce objective results for the client, this disciplined us and forced us to look at the data rather than at our expectations or feelings or hunches. We discovered that the addition of a single word, if it was a hijacked keyword, to a body of text with no other changes dramatically impacted people’s behavior as measured objectively by length of visit, next destination, and likelihood of taking action, such as making a purchase. Again and again, we found ourselves saying “omg, look at that. That word means something different to people than what they claim it means, and it was always the same type of word—one that there was a concerted promotion effort that involved an emotional charge and a story line and the repetition of a new meaning for the word going on somewhere, and one that was popping up all over the place in a variety of contexts and with a variety of strange new meanings. It was so easy to steer and control people through the use of hijacked keywords, that we had many discussions about the ethical issues involved.
The smart and successful marketer cannot ignore this. He or she must build the marketing plan around the hijacked meaning of the word, not the supposed meaning of the word. I am absolutely certain that marketers and propagandists are using the techniques we discovered. Why would they not?
I don’t think there is a “keyword hijacking central” where devious people are coordinating all of this. No, I am sure there are hundreds and hundreds of “keyword hijacking centrals” where devious people are doing this, and no obvious coordination is needed to achieve the same effect in practical and functional terms.
Because of client confidentiality I can’t give any real examples from our work, but I will venture one example from the political realm, and I hope we don’t get into an argument about the issue as a result. “Illegal alien” - people who use that might claim that it means “I have nothing against Mexicans, and this is not racist, I am only concerned about people who break the law and won’t follow the rules the rest of us must follow, and I think we should have the right to exclude guests at the table who were not invited.” In a political discussion, a person can get away with defining these terms anyway they like, but if you were a marketer whose job it was to appeal to the people saying that, it would be much more successful to base the marketing program on what the words really mean, rather than what the people using them claim them to mean. That might be “I really don’t like Mexicans, and any plausible and believable excuse we can come up with to hurt them and exclude them will make me feel good.” Were I marketing for an organization that was promoting that idea, I wouldn't mess around talking about the immigration law or anything else factual that related to the supposed meaning of the phrase, I would insert many covert and sly references that reinforced the unspoken meaning, and wherever possible I would find hijacked keywords that conveyed the images that reinforced the hidden meaning and use those liberally in the copy.
This is not a perfect example, but I chose it because I thought it might be the least charged that I could think of. Doodad would probably flip out, but other than that I am hoping that no one else here is so emotional about issues of race that they will feel compelled to drive this off topic because of the example I chose.
Hijacked keywords are not only words that have been re-defined, or that have covert definitions, but they are words that become “thought clusters” - they contain an entire story line, that is designed to seem self-evident and irrefutable with numerous unexamined premises and assumptions along for the ride. Merely uttering the word makes for an entire argument, and one that precludes examination or discussion on any other terms.
Since words are poorly defined, or not at all, in these discussions, we are left with arguing about personal beliefs, feelings, preferences and prejudices, which through the hijacking of keywords are able to masquerade as philosophies and opinions. There are no immediate personal consequences for misusing a word or for using a word for covert effect , it is highly emotionally satisfying to indulge in beliefs, feelings, preferences and prejudices rather than ideas, and there are no objective standards for measuring anything in political discussions, so our discussions are dominated and steered and controlled by hijacked keywords.
Hundreds of well-compensated and talented people are working in think tanks every day at hijacking keywords and perfecting the techniques for doing it, and the loaded words are everywhere—like verbal landmines—they surface every few minutes in every conversation, and they are such an obvious and frustrating obstacle to discussion, that it surprises me that people don't see this or think that it is all explained away as coincidences.
In the commercial project I was involved in, we wrote programs for analyzing the content of thousands of websites, the keywords that were used by the public to get to them, the subsequent behavior of the visitors and cross-referencing that data. What we found is that what people say that words mean to them and what they really mean are two different things when we look at people’s behavior. Since we were required to actually produce objective results for the client, this disciplined us and forced us to look at the data rather than at our expectations or feelings or hunches. We discovered that the addition of a single word, if it was a hijacked keyword, to a body of text with no other changes dramatically impacted people’s behavior as measured objectively by length of visit, next destination, and likelihood of taking action, such as making a purchase. Again and again, we found ourselves saying “omg, look at that. That word means something different to people than what they claim it means, and it was always the same type of word—one that there was a concerted promotion effort that involved an emotional charge and a story line and the repetition of a new meaning for the word going on somewhere, and one that was popping up all over the place in a variety of contexts and with a variety of strange new meanings. It was so easy to steer and control people through the use of hijacked keywords, that we had many discussions about the ethical issues involved.
The smart and successful marketer cannot ignore this. He or she must build the marketing plan around the hijacked meaning of the word, not the supposed meaning of the word. I am absolutely certain that marketers and propagandists are using the techniques we discovered. Why would they not?
I don’t think there is a “keyword hijacking central” where devious people are coordinating all of this. No, I am sure there are hundreds and hundreds of “keyword hijacking centrals” where devious people are doing this, and no obvious coordination is needed to achieve the same effect in practical and functional terms.
Because of client confidentiality I can’t give any real examples from our work, but I will venture one example from the political realm, and I hope we don’t get into an argument about the issue as a result. “Illegal alien” - people who use that might claim that it means “I have nothing against Mexicans, and this is not racist, I am only concerned about people who break the law and won’t follow the rules the rest of us must follow, and I think we should have the right to exclude guests at the table who were not invited.” In a political discussion, a person can get away with defining these terms anyway they like, but if you were a marketer whose job it was to appeal to the people saying that, it would be much more successful to base the marketing program on what the words really mean, rather than what the people using them claim them to mean. That might be “I really don’t like Mexicans, and any plausible and believable excuse we can come up with to hurt them and exclude them will make me feel good.” Were I marketing for an organization that was promoting that idea, I wouldn't mess around talking about the immigration law or anything else factual that related to the supposed meaning of the phrase, I would insert many covert and sly references that reinforced the unspoken meaning, and wherever possible I would find hijacked keywords that conveyed the images that reinforced the hidden meaning and use those liberally in the copy.
This is not a perfect example, but I chose it because I thought it might be the least charged that I could think of. Doodad would probably flip out, but other than that I am hoping that no one else here is so emotional about issues of race that they will feel compelled to drive this off topic because of the example I chose.